Refund policy

Starplus Return & Exchange Policy

At Starplus, customer satisfaction is our top priority. We want every customer to feel confident and comfortable with each purchase. If something isn’t quite right, we’re here to help make it right.

Exchanges

We offer exchanges within 14 days of your order’s delivery date. To qualify for an exchange, items must be:

  • Unwashed

  • Not damaged

  • In their original condition

  • In original packaging (if applicable)

If you would like to exchange an item for a different size, color, or product, our support team will be happy to assist you.

Returns

If you are not completely satisfied with your purchase, returns are accepted within 14 days of the delivery date.

Once your return is received and inspected, we will issue a refund to your original form of payment. Please allow time for the processing and for your bank to reflect the refund.

Please note:

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong product, please contact us immediately. In these cases, we will cover all return shipping costs and ensure you receive a replacement or refund as quickly as possible.

How to Start a Return or Exchange

To begin a return or exchange, simply contact our support team by selecting “Chat with us” on the left side of your screen. Please include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief description of the reason for your request

Our team will guide you through the process and provide any instructions for shipping your item back to us.

Questions?

We’re always here to help. If you have any questions about our Return & Exchange Policy, feel free to reach out through our support chat at any time.

Thank you for choosing Starplus! Your satisfaction means everything to us.